Workspace observability
Review the status and history available in your authorized workspace when overseeing work for a brand. Platform administration pages are restricted to Outrigger operators and are not customer troubleshooting tools.
Review your work status
Check the relevant module for the work's current status. Use Activity and Logs for the customer-visible record, and inspect any message shown on a failed or incomplete item before retrying.
If a problem persists, give support the brand, affected item, time, and visible error. Do not try to access platform administration or change system configuration.
Review customer usage
Workspace Owners can use Billing and credits to review their allowance, credit activity, refunds, and related brands. Team members should ask their Owner about billing activity.
Check unexpected usage against the work requested. Read refunds and adjustments separately. Customer usage is not a provider-spend report or a calculation of your service margins.
Treat tactic history as background
Any available records of past tactics describe what was recorded afterwards. A score change after a tactic does not establish that the tactic caused it. New tactic outcomes are not currently being measured, and sparse histories may fall back to playbook defaults.
A practical review cadence
- Check the status of work you are responsible for.
- Review unexpected credit activity with the Workspace Owner.
- Keep verified outcomes separate from suggestions and historical associations.